The floor...after removing the rug I found the non-skid bottom...stuck to the ENTIRE FLOOR. Some areas were worse than others but HOLY CRAP SUPERMAN...what a mess!!!
I spoke to many people at Crate and Barrel, to no avail. Someone, an outside company, would gladly come NEXT week to take pictures and then get back to me. Really?!!! I got on my hands and knees and occasionally my rear end, with a plastic scraper and went to town. Oh the pain...my shoulder and my back may never be the same. I bought big floor tiles (by Flor) and what I could not scrape up (this is VERY hard thankless work) is hidden. Thank you Crate and Barrel. if you buy a sisal rug from them, consider putting a rug mat UNDER their NON-SKID surface.
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